FAQs
FAQs
frequently asked questions
Here you will find important information about your holiday at Hotel AUSTRIA in Vienna.
If you have any further questions or concerns, please do not hesitate to contact us by e-mail.
How long can we cancel free of charge?
All bookings (except special rates) can be cancelled free of charge up to 2 days before arrival. Our promotional rate can no longer be cancelled. However, if cancellation fees are incurred, we will refund these in the form of a voucher (valid for one year).
Do I have to pay a deposit to secure the booking?
No, a credit card is sufficient as security
What types of payment do you allow?
We accept cash, ATM, Visa, Eurocard, American Express, Diners Club and JCB.
Is there a reduction for overnight stay - breakfast?
Our website always offers you the best prices and automatically takes into account discounts for direct bookings (from 2 nights) and early bookings.
Is the tax included in the price?
All our prices include buffet breakfast and all taxes and duties.
Check In / Check Out
What are your check-in and check-out times?
Check out until 11 am | Check in from 2 pm
Is there a late check-out option?
If our availability allows it, you can get a late check-out for an extra charge.
Can I leave my suitcases if I arrive early or want to leave late?
Yes, we offer you a locked luggage depot.
Arrival
What is the easiest way to get to Hotel AUSTRIA?
The nearest public transport stop is Schwedenplatz (lines U1, U4 and trams 1 and 2). The airport bus also stops at Schwedenplatz/Morzinplatz.
How far away is the nearest airport?
Vienna-Schwechat - 18 km
We are happy to organise your transfer (from € 38,-). There are also two train and one bus connection.
How far is it to the nearest railway station?
International trains depart from the main railway station (4 km) and Westbahnhof (6 km). Both stations are easily accessible by public transport or a short taxi ride.
General information
Are car parks available? Are these subject to a charge?
We have parking spaces in a nearby underground car park. You can find more information about our secure car park here
Is there internet in the hotel and how much does it cost?
Free W-LAN throughout the hotel
Is smoking allowed in the hotel? Is there a special smoking area?
We are a non-smoking hotel. Smoking is permitted on our terrace.
Can we read our usual newspapers at your place?
We offer you a free selection of Austrian newspapers. International press can be purchased nearby.
Are children welcome?
Of course, children are very welcome here.
Are dogs allowed in the hotel?
No, pets are not allowed in our house.
Do you also hire out bicycles?
Yes, city bikes with helmets are available, price from € 8
Do you have rooms with connecting doors?
No, we are happy to book 2 rooms next to each other or opposite each other.
Do you offer bed linen for allergy sufferers?
Yes - on request you will receive your desired bed linen in your room.
Do you have air conditioning in the hotel/restaurant?
Our breakfast room and all comfort rooms have air conditioning. Some standard rooms are also air-conditioned (on request and at an extra charge).
Food & Drink
Is breakfast included in the price?
Yes, our prices include a rich breakfast buffet.
What are the breakfast times?
Our breakfast buffet is available daily from 07.00 to 10.00. Before 07.00 we are happy to prepare a continental breakfast for you if required.
Does the hotel have a restaurant?
Our hotel itself does not have a restaurant. However, you will find a very large selection in the immediate vicinity.
Do you also offer lactose-free and gluten-free products?
We are happy to offer lactose and gluten-free products on request.
Is there a minibar in the room?
Yes, each room has a minibar with drinks and snacks.
Is there a bar in the hotel?
At our reception we offer a small selection of hot and cold drinks, as well as excellent Austrian bottled wines.